Necessary of Providing verified Phone Number

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5 comments

  • Official comment
    Shelly

    Hi Inosha,

    Thanks for your suggestion. When a buyer checks out there is a field for them to fill out to provide a phone number. It is not a mandatory field since that would discourage sales. You may try asking for a phone number upon purchase in your listings' descriptions.

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  • Stoneponies

    Shelly,

    While it may sound good to put instructions in the description to ask a buyer for a phone number, I don't think that is the answer. If a buyer doesn't provide it when setting up their account or checking out a sale, it is not likely they would pay attention to the request in the listing. Many people don't even read all the descriptions. I've had questions on details of an item that was in the listing but they just didn't take the time to read it all.

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  • Inosha

    Dear all,
    I mean that to phone number verification is a compulsory register to Bonanza. Then it will be display with buyer's address details. So as a sellers we are easy to ship.
    Thank you.

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  • mikeyue82

    please improve this problems, it is very hard for sellers to get phone number for shipping, usually send message to ask for phone number need wait more days, some time can not get reply, need to cancel order...

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  • Inosha

    Yes exactly. Even we message some buyers don't respond. Because they has recently created accounts.. So as a genuine sellers we are in trouble. We need to send. But hard to ship without contact details.

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