Sellers have long requested a modernized way to receive and leave feedback. We hear you loud and clear, so we've transitioned from a positive / negative feedback system to a 5-star feedback system.
Why use a 5-star system for feedback?
Using a 5-star system will provide a deeper understanding of transaction quality for buyers and sellers alike. Our current feedback system with only three possible ratings has its limitations. A 5-star system will bring much needed insights for both parties.
What’s going to happen to my current feedback?
Any feedback you've received prior to this transition will remain on your account. All positive reviews will be converted to 5-star reviews, all neutral reviews will be converted to 3-star reviews, and all negative reviews will be converted to 1-star reviews.
What else is new?
In addition to updating our feedback system, we’ve made a few updates based on your recommendations and other marketplace standards.
Seller resolution banner. If a buyer selects 3 stars or below on the feedback form, a banner will display encouraging buyers and sellers to resolve the issue(s) prior to leaving feedback. This will reduce the possibility of feedback being used as a bartering tool, and give more autonomy to sellers.
Required feedback comments. Comments provide context for the rating received. Sellers don’t deserve to get a negative rating without knowing what they did wrong or how to improve. Feedback comments will provide clarity and help sellers to constantly improve.
Increased privacy measures. Although purchase history is helpful for future buyers to know, some users would prefer that their purchase history remain confidential. When leaving feedback, there is an option to hide the public details of your order.