Once a buyer completes a "Buy it Now" purchase or submits payment for an accepted offer, the order status will update to "Payment Complete," indicating the order is ready to be fulfilled. Read on for more information regarding how to identify sales and order information.
How will I know when I've made a sale?
Where can I locate the payment?
Why is the payment "Pending"?
Where can I find the buyer's address?
How can I fulfill the order?
How can I leave feedback for the buyer?
I need to cancel an order, what are the steps?
How will I know when I've made a sale?
If you have the "Get an email when an offer is made or responded to" option set to "Yes" in your notification settings, Bonanza will send an email confirmation to the address on file in your account settings once a buyer completes a purchase. You will also see notification flags on your selling dashboard when you log into your Bonanza account indicating there are new orders in your booth which require action. You can quickly locate your recent sales by pointing your mouse over the "Selling" link in the upper left-hand corner of any page and selecting "Recent sales" from the drop down.
Commence happy dance.
Where can I locate the payment?
Bonanza does not have a hand in the financial part of a transaction. Buyers pay sellers directly via PayPal, Amazon Pay or Stripe, depending on your payment settings. You can review the payment options associated with your Bonanza account on the "Selling > Booth settings > Payments & purchases" page.
At the bottom of the transaction summary on your "Selling > Recent sales" page, you will see the payment type and a payment ID. We do not recommend shipping the order until payment is complete. If you need assistance locating the payment in your account, we recommend contacting the payment processor directly with the payment ID listed on the order summary for more information regarding the status of your payment.
Why is the payment "Pending?"
Pending payments are awaiting payment verification in the seller's PayPal account. The money has been removed from the buyer's account but has not yet been deposited into the seller's account. Funds must be manually claimed in order for the transaction to be considered complete. There are a few situations where a seller might need to manually claim a payment before the order is complete.
- The buyer has an unconfirmed shipping address.
- The buyer sends a payment to an email address that isn't linked to your PayPal account.
- You made a mistake entering your PayPal email address when you listed your item.
- You need to agree to accept a credit card payment.
- You need to agree to accept a payment in a foreign currency.
Pending payments will be visible on your Selling dashboard under the "Orders > Payment pending" tab on your Selling Dashboard.
Once you have manually claimed the funds in your PayPal account, the status will be updated to "Payment Complete" and you will be able to proceed with fulfilling the order. We recommend contacting PayPal directly if you need assistance manually claiming the payment.
Where can I find the buyer's address?
For privacy purposes, Bonanza will only publicly display the buyer's city and state in the order summary. You can view the buyer's full address by clicking the city/state link in the order summary, in the email confirmation sent from Bonanza when the buyer completed the purchase, or by clicking the "View packing slip" link under the order summary to view the buyer's address.
If the buyer used PayPal to checkout, PayPal will email a payment receipt which includes the buyer's shipping address.
We recommend reviewing the PayPal and Amazon Pay Seller Protection policies prior to shipping orders.
How can I fulfill the order?
Sellers are able to purchase a USPS, UPS and FedEx shipping label directly from Bonanza using the "Buy shipping" link under the order summary. If you choose to buy shipping from Bonanza, the buyer's shipping address will automatically populate. The shipping address cannot be edited once a sale is complete to ensure that the cost of the label is based on the postal code in the offer the seller agreed to. If the buyer requests to change the shipping address after an order is complete, we recommend refunding the transaction and having the buyer complete checkout again with the correct shipping address so that you comply with the payment processor's seller protection policies. Alternately, you may choose to purchase a shipping label from a third-party provider and manually enter the buyer's shipping address.
If you purchase shipping from a third-party provider, such as USPS, you can manually mark the transaction as shipped and enter applicable tracking. Click the "Mark as shipped" link under the order summary. If you do not have tracking handy at the time of marking the order as shipped, we recommend entering some place-holder text so that you can edit the tracking information at a later time. If you mark the order as shipped without any information entered in the "tracking" field, you will not be able to enter tracking at a later time. Once an offer has been marked as shipped, the action cannot be undone.
If you have not marked the offer as shipped within the handling timeline specified in your "Selling > Booth settings > Shipping & returns" page, Bonanza will send you a reminder email. You'll be able to mark the order as shipped and enter tracking directly from the email.
When you mark an offer as shipped, Bonanza will automatically notify the buyer via email. Watch a short video on how to upload tracking to a Bonanza order summary.
Check out our Seller Success Article for more information on fulfilling your orders.
How can I leave feedback for the buyer?
Once a buyer completes a purchase, both the buyer and seller will have the opportunity to leave feedback regarding the transaction experience. On your Selling Dashboard, click the "Feedback" tab on the navigation tool bar to the left side of the page to view any outstanding feedback.
Select your rating and enter any appropriate text regarding the transaction, then click the "Leave feedback" button to submit your feedback for the buyer. Feedback ratings and comments are public unless you select the "Leave private feedback" option prior to submitting. Private feedback is not factored into the buyer's overall feedback rating.
I need to cancel an order. What are the steps?
**Final value fee refund requests on transactions outside of 180 days will not be honored, no exceptions.**