This document covers the most commonly asked questions about billing on Bonanza.
How much does it cost to sell on Bonanza?
What benefits are there to automatic billing?
How does automatic billing work?
When is my bill due?
Is it safe to give my credit card information to Bonanza?
What about refunds?
Can I combine my subscribing membership and selling fee payments?
How can I locate my billing statement?
If I put a credit card on file, can I still pay my fees with Paypal?
My bill is small, do I have to pay?
How Much Does it Cost to Sell on Bonanza?
What Benefits are there to Automatic Billing?
All Bonanza sellers are required to have a valid credit card on file for payment of your seller fees. But here are a bunch of other great reasons why you should enroll in automatic billing:
- Convenient: You don't have to keep remembering to pay every month.
- Secure: Your credit card is submitted via 256 bit encryption and stored in a highly protected database vault.
- Less email: You won't be emailed every month about payment.
- Less worry: As long as your credit card is active, no need to worry that your items may become inactive for failure to pay fees.
How Does Automatic Billing Work?
Setting up automatic billing on Bonanza is a convenient way to have your selling fees automatically paid every month without nagging emails and repetitive logins to PayPal.
It's as easy as can be to get started.
- Visit the "Seller Settings" tab in your "Account Settings" (from the "Account" menu in the top left corner, select "Account settings")
- If you do not already have a card on file, click the "Add a credit or debit card" link, and enter your new credit or debit card information. If you would like to use an existing card on file to make automatic payments, click the "Edit card" for whichever card you'd like to use.
- Check the "Seller's Fees" checkbox under "Use this card to automatically pay for:", then click the "Save card" button.
We'll take care of the rest, automatically billing you once monthly when you incur selling fees from your Bonanza sales. On months where you have no sales, no charge to your card will be made. You can see our full list of selling fees here.
When is My Bill Due?
We'll start bugging you about paying your bill when it is in excess of $3.00 and it has been 30 days since your last payment.
We heart prompt payers.
Sellers will have the option to use PayPal to pay for seller fees (visible as a payment option on your fees owed page). If your seller fees are not paid manually by the 5th of each month, or when you hit one of the below mentioned limits, Bonanza will automatically charge the credit card that you have on file.
Please note: New sellers who have less than 3 months of successful final value fees paid will have their final value fees automatically charged to the card on file each time their final value fees reach $ 25.00. All other sellers will have their final value fees automatically charged to the card on file each time their final value fees reach $ 100.00.
Is It Safe to Give My Credit Card Information to Bonanza?
When your credit card information is submitted to Bonanza, is travels to us over a high security 256 bit encrypted protocol. After the credit card is verified, all credit card information is stored in a secure offsite card vault that has been specifically architected for the highest security possible. Bonanza then stores a token by which to refer to your card, so that our credit card processor can match our token to your card data without transferring the card data itself. This procedure is compliant with credit card PCI regulations that describe how to keep card information maximally secure from fraud.
If you currently owe fees, we'll give you the option to pay your existing fees either with the card on file, or with an alternate payment method such as Paypal.
What About Refunds?
If you are billed for a transaction on Bonanza that can not be completed due to problems with the buyer (e.g., buyer non-payment, buyer return of item), or if factors relating to the Bonanza system prevent you from being able to complete your transaction, you can use our automated system to request a refund. You will find a light red "x" to the right side of the fee on your current month's billing statement. Use this link to submit a fee refund request.
If your account has an open balance, fees will first be credited back to your balance due. If your account has no balance and you don't expect it will soon, we will refund your fees paid by to your credit card or PayPal.
Sellers have up to 180 days from the date of the transaction to request refunds on the final value fees. Final value fee refund requests on transactions outside of 180 days will not be honored, no exceptions.
Can I Combine My Subscribing Membership and Selling Fee Payments?
Not yet, but we hope to be able to allow it soon.
How can I locate my billing statement?
Log into your account and point your mouse over the "Selling" link in the upper left-hand corner of any page, then select "Billing statements" from the drop down. Clicking into each month will allow you to view details about any transactions, shipping label purchases, and associated fees.
If I put a credit card on file, can I still pay my fees with PayPal?
Yes, you can! If you visit the billing page and pay your bill before the 5th of the month, we won't charge your card. You can even sign up for email reminders when you have a bill due so that you can pay it without your credit card. To sign up for billing reminders, visit "Account" -> "Account Settings" -> "Notification Preferences" -> "Send me a reminder when I have have a fee payment coming up." Be sure to save any changes you make.
My Bill is Small, Do I Have to Pay?
Actually, you probably don't. It costs us money to accept fees, so we prefer not to accept payments for less than $3.