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Shop with peace of mind - your purchase is protected by PayPal Buyer Protection. If your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payments. And this protection is available to you FOR FREE!
What kinds of purchases are covered by PayPal Buyer Protection?
Purchases made with PayPal or PayPal Credit as the payment method. Purchases made through Amazon Pay, Stripe or any other payment method won't be covered by PayPal's Buyer Protection.
- Purchased items must be a physical good and must be shipped.
- Things you can touch (like a shirt or a book or a DVD) are eligible for Buyer Protection.
- Digital goods (such as mp3s or digital photos delivered by email or from a download link) aren't covered by PayPal Buyer Protection.
- Items purchased by paying the full amount in one transaction using PayPal.
- If you make a purchase and pay in multiple installments, the purchase cannot be covered by PayPal Buyer Protection.
- Purchases made by PayPal members whose accounts are in good standing.
What kinds of purchases are not covered?
- All vehicles
- Intangibles
- Licenses and access to digital content
- Airline flight tickets
- Real estate
- Businesses for sale
- Prohibited items on the "PayPal Acceptable Use Policy"
Learn more about eligible purchases, requirements, and exclusions at the PayPal website.
How does PayPal Buyer Protection Work on Bonanza?
- Purchase an eligible item from a Bonanza seller and check out using PayPal or PayPal Credit.
- If your item doesn't arrive or is very different from the description on Bonanza, file a dispute through the Bonanza Order Resolution Center.* Your dispute must be filed with 180 days of the payment date.
- Communicate with the seller directly and try to resolve the dispute together. Bonanza support may also be able to help you resolve the situation quickly.
- If your dispute cannot be resolved with the seller, you can escalate your dispute into a claim. The claim must be filed within 20 days of filing the initial dispute with PayPal.
- PayPal will make a decision on your claim and if they decide in your favor, they will credit your account with the full purchase price including shipping costs.
*A PayPal account is required in order to open a dispute through the Bonanza Order Resolution Center. If you completed your purchase as a guest on PayPal, you will need to upgrade your guest checkout purchase to a PayPal account. If you no longer have the PayPal confirmation email, you can contact PayPal directly for assistance filing a dispute. We recommend providing the PayPal representative with the phone number or debit/credit card number you entered on PayPal when completing checkout.
To learn more about PayPal Buyer Protection, including terms and conditions as well as important details about filing a dispute, please visit the PayPal Buyer Protection page.