Our sellers depend on feedback from customers like you to help them improve their business. Once a purchase is completed on Bonanza, the buyer can rate their experience to let the seller and other buyers know how the transaction went.
Leaving Feedback
Editing Feedback
One-Click Feedback
Feedback Rules
Leaving Feedback
Buyers can leave feedback for a seller from the expected delivery date up until 60 days after a purchase is complete. If we can't estimate a delivery date for your package, you can leave feedback as early as 3 days after the purchase is complete. When logging into your Bonanza account, you will see a notification on your Account Dashboard indicating there is feedback to be left. Click on the "Feedback" tab on the navigation dashboard, then select the "To Add" tab to access any feedback that still needs to be left for your completed transactions.
You can also leave feedback for your purchase using the link at the bottom of your order summary.
Bonanza uses a 5-star feedback system. Select the appropriate feedback rating by clicking the number of stars that best represent your purchasing experience. You must include a comment in order to submit the feedback.
Hide order details
You may choose to hide your item order details for privacy purposes, but keep in mind that showing item details provides useful context for other buyers.
Leave private feedback
If set to private, your rating will be hidden from public view and will not factor into the seller's overall feedback rating. Bonanza admins and the seller will be able to see the rating. This provides the seller with the opportunity to improve their business practices.
Editing Feedback
If you had a not-so-great buying experience, we recommend first contacting the seller directly by using the "Send them a message" button in the order summary on your "Account > Recent purchases" page so that the seller has a chance to make it right. Most of the time (like, 99.9% of the time), sellers on Bonanza will work with you to resolve your issue.
One, two and three-star feedback can be edited one time on Bonanza. If you are able to reach a satisfactory resolution with the seller, you can edit your feedback rating and comment to reflect a positive experience.
On the Account Dashboard, select the "Feedback" tab, then click "For others" to locate feedback you've previously left regarding completed transactions.
Use the "Revise this feedback" link to edit the feedback rating and comment. Click the green "Update feedback" button to submit your changes.
Four and five-star feedback ratings cannot be edited, however, buyers will still have the option to revise the feedback comment for feedback regardless of what star rating they selected.
If you inadvertently left a seller feedback which cannot be revised, please contact our support team with more details and we'll be happy to assist.
One-Click Feedback
If a buyer has not left feedback for a seller within 30 days of the purchase date, Bonanza will automatically send an email to the buyer so that they can easily submit one-click feedback regarding the transaction. There is no log-in required. Simply click on the appropriate feedback rating from your computer or smart device and you're done!
One-click feedback can be edited later in your Bonanza account.
Feedback Rules
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Eligibility to Leave Feedback:
- Only users with active, registered Bonanza accounts can leave feedback.
- Feedback is allowed 3-60 days after the purchase is completed.
- Feedback can only be left by users involved in the transaction.
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Editing Feedback:
- Feedback can be changed once, and only from a 1-3 star rating to a 4-5 star rating.
- Positive feedback (4-5 stars) cannot be edited later.
- Contact support@bonanza.com for help with mistakenly left positive feedback.
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Feedback Rules:
- Feedback must be appropriate—no profanity or threats.
- Sellers cannot create fake accounts to leave feedback.
- Bonanza reserves the right to remove any illegitimate feedback from a user's profile.
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Feedback Removal:
- Requests to remove feedback must be made within 180 days of purchase.
- Once submitted, the review process can take 5-7 days before a determination is made.
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Prohibited Feedback Practices:
- Sellers may not demand feedback in exchange for items, refunds, compensation, or additional goods/services.
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Buyers may not use negative feedback as leverage to demand anything not included in the original listing or policies.
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