Before you do anything you might regret in the morning, read these specific answers to the most common problems and questions you might be having.
Q: I have a paid membership subscription. How can I cancel it?
You can cancel your membership by visiting the membership cancelation page.
Q: I'm done selling on Bonanza. How can I close my booth?
There are two ways to close your booth. If you'll be gone for a while but are coming back, you can put your booth on vacation so shoppers can't buy while you're gone. Or you can permanently delete it. It's easy - find instructions here.
Q: I'm getting too many emails from Bonanza. How can I turn off the emails?
You can choose which emails you want to get - or even turn them all off - using your Notification Preferences page. You can find it under "Account > Account Settings > Notification Preferences." Be sure to save your changes at the bottom of the page.
Q: Selling on Bonanza is too expensive. I thought it was supposed to be a "low fee" marketplace?
It's always 100% free to list your products on Bonanza. If you don't make any sales, we don't charge you a dime. If you feel that you're being charged too much when your items sell, try lowering your ad commission level on the ad commisions page: "Selling > Advertise Items". (Important: If you lower your ad commission, your items won't rank as high on external search engines and CSEs and you'll likely see fewer shoppers in your booth.)
Q: Bonanza has a frustrating bug. How can I report it and have it fixed before I pull my hair out?
We're sorry to hear that! Please take a moment to report the bug here. We review bug reports every day and are constantly working to fix bugs. If you want to talk to a person, please email firstname.lastname@example.org and a real person will contact you back right away.
Did that help to solve your problem? If not, please email email@example.com and we'll be happy to assist with your problem or even close or cancel your Bonanza user account for you.