Updating your account information on Bonanza is easy! Follow these simple steps and you can cross this off of your "to do" list for the day.
Point your mouse over the "Account" link located in the upper left-hand corner of any page, then select "Account settings" from the drop-down.
You will land on the "Account Info" tab. From here, you can update the username, password and email address associated with your Bonanza account using the appropriate fields, then save your changes before navigating away from the page.
To change your username
Your Bonanza username is what you use to log into your Bonanza account. Your username should be something easy to remember. Keep in mind that your username will appear in your booth URL (the webpage buyers visit to purchase your items).
Once on the "Account > Account settings" page, click the button to "Change username," then enter your preferred Bonanza username in the appropriate field.
When changing your username, please note the following:
- User name cannot be more than 20 characters
- User name cannot start with a number
- User name cannot have a space
- User name should not have a hyphen or any weird characters (underscore, dashes, etc)
- User name cannot already be in use.
Be sure to save your changes.
Looking for information on how to change your booth name (the name that appears in your banner on the booth homepage)? Click here for instructions.
To change your password
On the "Account > Account settings" page, click the button to "Change password," then enter your secure password.
When changing your password, please note the following:
- Minimum of 6 characters required
- Must contain at least 1 number
- Must contain at least 1 capital letter
Be sure to save your changes.
Not so fast! What if I cannot log in because I forgot my password? Go to the main log in page and you can reset your password:
You should receive the reset password email at the email address you registered on Bonanza with rather quickly (like, almost instantly). Make sure to check your mail spam/trash folder in case the email was inadvertently routed there.
To change your registered email address
The email address listed in your Account Info page is where Bonanza will send pertinent information regarding your account.
Once on your "Account > account settings" page, enter your preferred contact email address in the appropriate field, then save your changes. For your security, Bonanza will send an email to the new email address to confirm the change, prior to updating the email on-file. Be sure to check your spam/junk folder if you don't receive the confirmation email in your inbox. We also recommend adding "firstname.lastname@example.org" to your contact list to ensure that pertinent messages regarding your account are delivered to your inbox. Read more about adding Bonanza to your safe-sender list.
If you no longer wish to update your email address, you can cancel your pending change using the link under the email address field on the "Account > Account settings" page.
If you're a seller and wish to keep buyer inquiries regarding your listings and sales separate from automated Bonanza notifications, you can indicate a separate customer service email address in your seller settings page. From your "Account > Account settings" page, click the "Seller settings" tab on the navigation dashboard to the left side of the page.
Under the "Contact settings" section, enter your preferred email address for receiving customer inquiries. Only necessary if different from your default Bonanza email.
Still needing help? Our world class support team is longing to connect with you.