How do I send an invoice to my buyer after I sell an item?

Bonanza allows sellers to invoice buyers for their purchase, adjusting shipping costs in cases where a buyer has committed to buy one or more items without yet paying for them.

Situations where an invoice can't be sent include:

• Buyer purchased an item with "Buy it now." If an item was purchased with "Buy it now," the buyer will have already paid for the item by the time the seller receives the order. If the buyer overpaid, the seller can issue a refund and explanation to the buyer using either Amazon Pay or PayPal, depending on how the buyer paid.

The only time invoicing would apply to you would be in cases where a buyer was requesting to order items for which you hadn't specified a shipping price to their location (or where the shipping price couldn't be calculated for some other reason, like if you use calculated shipping and the USPS/UPS calculator is unavailable).

The following instructions only apply if custom invoicing is currently set to enabled in your "Seller Settings" page. To enable it, hover your mouse over the "Account" menu in the upper left-hand corner of any page, select the "Account settings" link, and finally go to the "Seller Settings" tab. On this page you'll see an option to enable or disable custom invoicing ("When I approve an order, send the buyer their invoice automatically (don’t prompt me to review the invoice)"). If the invoice is sent automatically, accepting an order will not allow you to edit the costs on the order (including shipping).

 The "Finalize Order" page

From this page, you can see the default invoice that will be sent to your buyer. If everything looks good to go, just click the "Approve order" button and the buyer will be able to submit payment. If you need to adjust the invoice at all (add a cost adjustment or enter shipping), choose the "Change your invoice here" link at the top of the "Finalize Order" page prior to accepting in order to modify the invoice.

Modifying an invoice

Once you have clicked on the link to "change your invoice here" at the top of the "Finalize Order" page, you'll arrive at a page that includes a changeable invoice field to add shipping, as pictured below.

To set your shipping cost, enter a cost into the shipping field. We recommend you also describe details of shipping method in the box below the cost (labeled "Shipping description"). 

Keep in mind that if the overall cost of your invoice exceeds the estimate that was given when the buyer placed the order, the buyer won't be obligated to complete the sale. This measure exists to prevent a buyer from being obligated to make a purchase where they didn't know what the full cost of the order would be beforehand.

When you're done editing the invoice cost, you can leave a detailed message to the buyer in the box at the bottom of the invoice labeled "Enter payment instructions and personal message." When you're done editing your invoice, click on the "Save invoice" button to return to the "Finalize order" page with a summary of the invoice changes you've made. From that page, you can then approve the invoice to be sent to the buyer.

Bonanza no longer supports cost adjustments other than shipping when editing invoices. If an invoice has a pre-existing cost adjustment, sellers will be able to review and remove the adjustment by clicking the gray "x" to the left of the cost adjustment. Pre-existing cost adjustments cannot be edited. Once an adjustment has been removed, it cannot be added back to the invoice. 

After the invoice has been finalized, no further cost adjustments can be made to it.